![]() Thanks in advance for keeping above rules in mind. Therefor I advise you to back-up all of your important files to a CD/DVD, external drive or flash drive. Even though we do the best we can to help you, removing malware includes risks. ![]() Click on the Follow This Topic button at the top right of this page, make sure that the Receive Notification box is checked and that it is set to Instantly. Make sure you're subscribed to this topic.Please enable your system to show hidden files: How to see hidden files in Windows.Things I want you to do before performing the steps below: Don't post logs using CODE, QUOTE or FONT tags.If you change the logfiles, it will take more time to clean up your computer. This way I'll get a clear view on your system's situation. Never change something in the logfiles!! Include them in your posts as they were provided by the tools.If this still won't work, please inform me. If a logfile doesn't fit into one post, please add the logfile as an attachment instead. Always copy/paste the logfiles in your replies completely.You can check here if you're not sure if your computer is 32-bit or 64-bit.Sometimes one step requires the previous one. Perform everything in the correct order.If you have any problems while following my instructions, stop there and tell me the exact nature of the issue.Also never save tools to any other locations than your Desktop. Don't ever run tools directly from the internet, because this can stop them from working properly. Always Save tools provided by me to your Desktop, unless I give you other instructions.If needed to run our tools properly, temporarily disable your anti-malware programs. If that is the case, please always allow those programs to run and/or allow the provided changes to be made. It's possible that your virus scanner, anti-spyware program or any other malware protection program or policy tries to block one or more of the programs provided by us.This, because using these programs without supervision can cause damage to your computer. Please use the programs I provide to you only when under supervision of a trained Helper. Also they were trained to resolve any problems caused by malware infections. The Helpers active on this board first got a full training in removing malware and providing support to people who got infected.This gives me the possibility to give you good advice. If you really need to change something that can't wait, please inform me directly, by posting it in this topic or - if private - send me a private message containing an explanation of the changes made by you. So don't add/remove any software (programs, drivers, etc.) and don't change any hardware. Don't change anything on your computer in the period I'm helping you, except when I tell you to do so.Please feel free to remind me of your topic by sending a link to it by private message, when I didn't get back to you after 24 hours. I'm doing the best I can to answer to logs as soon as possible, but I'm handling multiple topics at the same time. From now on, don't use this computer anymore to access your bank account or any other serious business where you have to login for, untill I've told you your computer is clean from malware.You will get help from a trained and qualified Helper to clean up your computer from any present malware when you do so. Please don't perform the steps given by me or other Helpers in this topic when you are not the original Topic Starter, but start your own topic with a question for help. An important WARNING to all individuals reading this topic :Īll advice in this topic was given specifically for this user and this computer!! Performing instructions given by me in this topic on other computers may harm your computer's infrastructure and can cause serious damage to them!!
0 Comments
Leave a Reply. |